Terms & Conditions

All conferences, functions and exhibitions booked with Cranmore Park Limited by the client (“The Client”) shall be subject to the following terms and conditions:

1. Interpretation

1.1 In these Conditions the following words shall bear the following meanings:

Access Time: the time at which the Client may have access to the Function Room for the purpose of the Event.

Charges: the charges payable by the Client as set out in the Contract accepted by Cranmore Park Limited, including but not limited to the Package Price, the Room Hire Charges and any other changes agreed by the parties.

Client: the Company, business, organisation or individual identified in the Contract as booking an Event.

Company: Cranmore Park Limited.

Conditions: these terms and conditions.

Contract: the contract between Cranmore Park Limited and the Client for the booking and provision of space at the Venue in accordance with these Conditions.

Deposit: the deposit (excluding VAT) payable by the Client pursuant to clause 3.2 below.

Event: the event described in the Contract.

Event Date: the date(s) of the Event as described in the Contract.

Minimum Guaranteed Number of Guests: the minimum number of guests guaranteed to attend the Event as set out in the booking contract form or as otherwise agreed in writing by the parties.

Package Price: the minimum cost per person for the food (or package price) to be provided to the client and its guests at the Event.

Room Hire Charges: the cost to the Client of hiring space in the Venue.

Vacate Time: the time at which the Client, its guests, employees, agents, contractors and any other persons in any way connected to the Client who are using the Function Room for the purpose of the Event must vacate the Venue.

Venue: Cranmore Park, Cranmore Avenue, Solihull, West Midlands, B90 4LF.

Working Days: a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

1.2 In these Conditions:

1.2.1 clause headings are for convenience only and references to a clause are to a clause in these Conditions unless stated;

1.2.2 references to a person shall include an individual, firm, partnership, company or other organisation; and

1.2.3 the singular includes the plural and vice versa and any reference to a gender includes the other genders.

2. Basis of Contract

2.1 A booking contract form completed and signed by the Client constitutes an offer by the Client to book a space at the Venue in accordance with these Conditions.

2.2 A completed and signed booking contract form shall only be deemed to be accepted by the Company when the Company issues an invoice to the Client for the deposit payable in accordance with these Conditions at which point, and on which date the Contract shall come into existence.

2.3 Any drawings or description of the Venue or the space in any advertising material provided by the Company are indicative only and shall not form part of the Contract or have any contractual force.

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.5 The Client may make a provisional reservation which will be held by the Company for a maximum of a seven-day period or until the release date notified to the Client in writing, however such provisional booking is not legally binding upon the parties until it is accepted in accordance with clause 2.2. Extensions to this period may be granted by the Company at its sole discretion. The Company reserves the right to release the provisional reservation if the Contract has not been entered into in accordance with clause 2.2.

2.6 The booking contract form sets out, amongst other things, the Minimum Guaranteed Number of Guests, the Charges, the Access Time, and the Vacate Time.

2.7 The Client shall provide the Company with confirmation of all final details for the Event including but not limited to number of guests and catering numbers at least 10 Working Days prior to the Event Date. Should the final guest numbers be greater than the anticipated numbers detailed in the booking contract form then any additional charges in respect of the increase in number of guests is to be paid by the Client within 14 days of the date of the Company’s invoice. The size of the room or space allocated to the Client for the Event is based upon the expected number of attendees and in the case of more than a 10% increase or reduction in the number of guests, the allocated event space may be changed by the Company upon prior notice to the Client.

2.8 In the event that the actual number of guests attending the number of guests advised to the Company in accordance with clause 2.7, then a final invoice will be submitted by the Company based upon the higher of the catering numbers and shall be payable by the Client within 14 days of the date of the invoice. If the actual number of guests who attend the Event is less than the Minimum Guaranteed Number of Guests or the final number of guests confirmed under clause 2.7 (whichever is the greater), the Client shall pay to the Company the Minimum Guaranteed Number of Guests or the final confirmed number of Guests attending the Event whichever is the greater.

3. Charges and Payment

3.1 The Client shall pay to the Company the Package Price, the Room Hire Charges and any other charges set out in the booking contract form (“Charges”). The Charges are exclusive of VAT, which shall be payable by the Client in addition.

3.2 The Company shall invoice, and the Client shall pay in full and in cleared funds, the Charges as follows:

3.2.1 For Contracts entered into more than 12 months in advance of the Event:

(i) The Company may invoice the Client for a non-refundable deposit equal to 30% of contracted total Charges on or after acceptance of the Contract by the Company and the Client shall pay such invoice within 14 Working Days from the date of the invoice.

(ii) The Company may invoice 30% of the total Charges on or after 45 Working Days before the Event and the Client shall pay such invoice within 14 Working Days from the date of the invoice.

(iii) The Company may invoice the remaining balance of the total Charges and any other charges for additional services ordered by the Client after the date of the Contract on or after 14 Working Days before the Event and the Client shall pay such invoice no later than 5 Working Days before the Event is due to commence.

(iv) Should any additional services be ordered after this time a final balance invoice will be raised by the Company after the Event and the Client shall pay such invoice within 14 Working Days from the date of the invoice.

3.2.2 For Contracts entered into between 30 days and 12 months in advance of the Event:

(i) The Company may invoice the Client for a non-refundable deposit of 60% of the total Charges on or after acceptance of the Contract by the Company and the Client shall pay such invoice within 14 Working Days from the date of the invoice.

(ii) The Company may invoice the Client for the remaining balance of the total Charges and any other charges for additional services ordered by the Client after the date of the Contract on or after 14 Working Days before the Event and the Client shall pay such invoice no later than 5 Working Days before the Event is due to commence.

(iii) Should any additional services be ordered after this time a final balance invoice will be raised by the Company after the Event and the Client shall pay such invoice within 14 Working Days from the date of the invoice.

3.2.3 For Contracts entered into made less than 30 days in advance of the Event:

(i) The Company may invoice the Client for 100% of the total Charges on or after acceptance of the Contract and the Client shall pay such invoice within no later than 5 Working Days before the Event is due to commence.

(ii) Should any additional services be ordered after this time a final balance invoice will be raised by the Company after the Event and the Client shall pay such invoice within 14 Working Days from the date of the invoice.

3.3 The Company is entitled if it deems it so necessary to request 14 Working Days before the Event that the Client pay an additional deposit (in an amount to be confirmed) in respect of potential additional costs or expenses for items yet confirmed. The Company shall return such deposit to the Client within 14 days following the date of the Event after deducting any sums that the Company deems appropriate to cover any damage to the Venue or any other property at the Venue by the Client or its attendees and any other charges incurred by the Client during the Event.

3.4 All payments made to the Company must be in pounds sterling. Acceptable methods of payment for the Event are electronic transfer or a recognised major credit card. In the latter’s case, details of a valid credit card must be provided at the time of confirmation for the charging of any additional costs incurred which have not been accounted for in the proforma deposits.

3.5 Time for payment shall be of the essence.

3.6 If the Client has reasonable grounds for believing the invoice rendered to be incorrect, they may give written notice to the Company stating its grounds for disputing the amount payable and the amount that is in dispute. Unless such notice has been received by the Company within 14 days of the date of the invoice, the Client will be deemed to have agreed the invoice and any outstanding amounts shall be payable in full as aforesaid.

3.7 In the case of a disputed invoice, the balance of the disputed amounts shall be paid immediately upon the disputed amount being agreed between the Client and the Company and in the event of agreement not being reached within 14 days of the Client’s notice of dispute, the total amount shown on the invoice shall be paid by the Client (less any undisputed amounts previously paid by the Client).

3.8 If any payment due is not made on the due date, then without limiting any other right or remedy of the Company: (i) that payment and any other subsequent payments due under this Contract shall immediately become due and payable to the Company; and (ii) the Client shall pay interest to the Company on all overdue amounts at the rate of 3% per annum above the Bank of England base rate, from the due date until date of actual payment. Any such interest shall accrue on a daily basis both before and after any judgment.

4. Cancellation

4.1 The Company may cancel the Contract immediately by giving written notice to the Customer and refuse the Client or any of its attendees to the Event in the event of the Client: (i) materially breaching any terms within this Contract, and in the case of any breach capable of remedy, fails to remedy the breach within five Working Days of being notified by the Company to do so; or (ii) failing to pay any sums due under the Contract by the due date for payment.

4.2 The Client may cancel the Contract on written notice to the Company at any time prior to the date of the Event. Cancellations are deemed to be effective from the date upon which the notice is received by the Company in writing.

4.3 If this contract is cancelled by either the Company in accordance with clause 4.1 or the Client in accordance with clause 4.2, the Company will charge the Client, and the Client shall pay, a cancellation fee as follows, being a percentage of the total Charges payable by the Client under the Contract:

All cancellation fees shall be inclusive of VAT where applicable.

4.4 In the event that the Client cancels a booking, any commitment that has been made by the Company on the Client’s behalf or for the Client’s benefit for any services including, without limitation, entertainment, car, flowers, equipment or otherwise, howsoever arising, shall be promptly reimbursed to the Company in full or settled directly by the Client. The Client hereby agrees to indemnify the Company and keep the Company indemnified against all losses, liabilities, expenses, costs, claims, proceedings and demands suffered or incurred by the Company as a result of such cancellation.

4.5 If the Company is successful in holding an alternative event on the date that the Contract was to be held, any room hire proceeds of such alternative event shall be deducted from the cancellation fee. The Company shall be under no obligation to hold an alternative event on the date of the Contract.

4.6 Any Deposit received from the Client shall be applied to pay the cancellation fee in whole or in part and any remaining Deposit shall be refunded to the Client within 28 days of written notice of cancellation being received by the Company. If the cancellation fee exceeds the Deposit made by the Client, the remaining part of the cancellation fee shall be invoiced to the Client by the Company and the Client shall pay such invoice within 14 days of the date of the invoice.

4.7 The Company reserves the right to cancel the Contract: (i) if the Client becomes bankrupt, insolvent or enters into liquidation or receivership whether compulsory or voluntary, or is subject to any similar process; (ii) if it believes that the Contract might prejudice the reputation of the Company in any way; (iii) if it believes that the Contract might jeopardise the business of the Company; (iv) if due to unforeseen circumstances beyond the Company’s control resulting in its closure or partial closure.

4.8 If the Company cancels the Contract in accordance with clause 4.5, 4.6 and 4.7, the Company will refund any amounts already paid by the Client in relation to the Contract and will have no further liability to it.

5. Force Majeure

If the Company is prevented from carrying out its obligations hereunder by circumstances beyond its reasonable control including (but without limitation), government intervention, national strikes, national or local labour disputes, accidents, acts of God, national or local disasters, or war, or acts of terrorism, or any statute, regulation or order having the force of law or the failure of the responsible service provider to supply water, gas or electricity or any other factor outside the reasonable control of the Company, causing the whole or a substantial part of the Venue to be closed or deemed inoperable then the Company may look to rollover any payments to a rescheduled event date or if a new date is not in the Company’s reasonable opinion suitable, cancel the booking and the Client shall be entitled to a refund of any Deposit paid. In either case the Company shall be under no liability to the Client or their guests or any other person for any loss for which the Client or they may suffer in consequence of any such suspension, substitution, rescheduling or cancellation.

6. Client’s use of the Venue

6.1 The Client shall at all times comply (and procure that its personnel comply) with any rules and requirements applicable to the Venue which are notified to the Client and any instructions of the Company’s personnel.

6.2 The Client shall only use the room or the space hired under the Contract for the purpose set out in the booking contract form.

6.3 The Client will provide the Company with full details of the nature of and agenda for the Event, the names of the guests and third parties and any other information pertaining to the Event which the Company may reasonably require.

6.4 The use of smoke, dry ice, strobe lighting or any other such effect may only be permitted with the express written consent of the Company and full details of specific uses including timing and affected areas must be provided by the Client or their contractor at least 14 days before the Event. The use of internal pyrotechnics or other such naked flame effects (with the exception of table candles) is strictly prohibited.

6.5 The use of external pyrotechnics will only be permitted with the written consent of the Company and will be subject to the Client agreeing to use one of the Venue’s approved nominated suppliers. Should the Client wish to incorporate external pyrotechnics within their event they may do so based upon the following conditions: (i) The display must be fully concluded by 10.30pm. (ii) The Client must submit their request to use pyrotechnics no later than three months prior to the Event Date, or on the date of the Contract which is the later. (iii) The Client shall pay a £500.00 excl VAT fee for the use of the external area (this is over and above the costs associated with the actual provision of the pyrotechnics). (iv) Should the pyrotechnic display be cancelled on the day by the supplier due to weather or any other conditions beyond its control then the Client will have no recourse and will forfeit all monies paid in its respect. (v) The Company will only permit one such display to take place during any single day (a day being from 00:01 hours to 23.59 hours).

6.6 The Company reserves the right to search all containers, boxes, flight cases and equipment coming into the Venue prior to an Event and leaving the Venue after an Event.

6.7 The Client will not use the name of Cranmore Park Limited or Associated Independent Stores Limited in any of its advertising or publicity for the Event (other than in describing the location of the Event) without the prior written approval of the Company. In any case, the Client will not use the name of the Venue in any circumstances until such time as the Event has fully confirmed.

6.8 Car parking is only permitted in the designated car parks. We accept no responsibility for loss or damage to cars parked in the designated parking areas and do not guarantee the availability of car parking spaces.

6.9 The Client shall commence the Event promptly at the time agreed with the Company and procure that those persons present at the Event vacate the Venue area at the Vacate Time.

6.10 The Client shall ensure that any deliveries to the Venues for or on behalf the Client must be made during the Event Date and during hours when the Company’s personnel are at the Venue. In exceptional circumstances the Company will permit the delivery of items to Venue prior to the Access Date and such permission must be sought at least 14 days prior to the Access Date.

6.11 If a meal is being provided by the Company as part of the Event the Client shall ensure that those attending the Event are ready to be served their food at the time agreed and that, unless otherwise agreed in writing in advance with the Company the meal is completed within a period of one hour and forty-five minutes.

6.12 The Client agrees to reimburse all expenses incurred by the Company resulting from the Client’s breach of its obligations under this clause 6 including (but without limitation) any additional payments to staff, in respect to overtime.

6.13 The Client agrees to ensure that the Company’s facilities reserved for the Event are cleared of all materials and equipment brought into them (other than by the Company) for the Vacate Time. In default the Client will, without prejudice to any other right or remedy of the Company, be liable for any costs, charges or expenses payable by the Company to any subsequent client of the Company due to any disruption to its event as a result of the Client’s non-compliance with the Vacate Time.

6.14 The Client shall leave the Venue in the same condition and state in which the Client was first given access to the Venue save for the reasonable cleaning of surfaces of the Venue. In the event that, in the Company’s opinion, the Venue is not left in the same conditions and state in which the Client was first given access or an unreasonable amount of cleaning is required to the room or space after an Event, without prejudice to any other right or remedy of the Company, an additional charge to cover labour and equipment costs will be levied by the Company to the Client and this will be reimbursed by the Client on demand from the Company.

6.15 The Client agrees to notify the Company of any authorised person able to act on behalf of the Client and having ostensible authority to do so unless covered by other provisions of these terms and conditions. The Client agrees to notify the Company in writing in advance of the Event of the names and positions of any authorised signatory who may request goods or services from the Company to be charged, in relation to the Event.

6.16 The Client shall not and shall procure that any persons attending the Event shall not bring food, wine, beer or spirits into the Venue for consumption in the Venue unless the prior written consent of the Company has been obtained and any additional charge agreed.

6.17 The Client shall ensure that the Event will not be conducted in a way, and that its guests will not behave in a way, and not use the Venue or any part of it for any purpose, or conduct any activity at the Venue or any part of it, that is dangerous, offensive, noxious, illegal, unethical or which may become a nuisance to local residents or be an infringement of or render possible forfeiture or non-renewal of licences for the Venue or conflict with the Company’s fire certificates. In particular (but without limitation) the Client shall ensure that there is no illegal betting or gaming. The Client will indemnify the Company against any and all claims, expenses and costs suffered or incurred by the Company as a result of any breach of this provision.

6.18 The Venue is not licensed for gambling. The Client shall not carry out or permit to be carried out any gambling activities at the Venue without being licensed to do so by the appropriate regulatory authority. The Client shall notify the Company in writing of any proposal to undertake licensed gambling activities at the Venue no later than 28 days prior to the Event Date providing copies of all correspondence from the Gambling Commission in relation to such activities. Where necessary, the relevant licences must be obtained and provided to the Company before any activity will be allowed to take place.

6.19 The Company operates under Challenge 25 legislation which means that all guests attempting to purchase alcohol will be required to provide valid ID if they appear to be under the age of 25. The Company reserves the right to refuse alcohol service to any individual who cannot provide valid ID or appears to be intoxicated. The Company’s decision is final in such cases.

7. Installation of Equipment

7.1 Should the Client engage any third party for the provision of any event production, exhibition stand build or other technical aspect relating to the Event then the Client should ensure that they provide a full set of health and safety instructions to the third party. The third party will be required to abide by the requirements in full. The Company reserves the right to exclude any contractors, however employed by the Client, if they fail to comply. The Company reserves the right to inspect such paperwork to ensure that it meets the standards expected by the Venue or industry standards. The Client agrees to indemnify the Company against the effect of any such failure.

7.2 It is the responsibility of the Client to ensure that their own IT devices connected to the equipment provided are working prior to the Event.

7.3 The Client shall procure that all electrical and audio-visual equipment introduced to the Venue by the Client complies with BS 7671 and BS 7909 at the time of the Event.

7.4 The Client shall, and shall procure that its contractors or employees shall, comply with all safety and licensing requirements applicable to the Venue (for example, but without limitation, the Regulatory Reform Fire Safety Order 2005, Health and Safety at Work Act 1974, and the Town and Country Planning Acts 1971 to 1990) from time to time.

7.5 The Client may during the period of the Event have uninterrupted use of supplies of electricity, water and gas through the pipes, wires and cables currently installed at the Venue but must at all times comply with any requirements imposed by the suppliers of electricity, water and gas or by the West Midlands Fire Service or Solihull Metropolitan Borough Council in respect of such.

7.6 The Client will, and will procure that its contractors or employees will, ensure that all gangways, aisles, fire exit doors and associated corridors (both internal and immediately upon exit) are left free from any and all obstructions.

7.7 The Client will, and will procure that its contractors or employees will, ensure that all fire exit doors remain fully operational in accordance with the relevant Fire Regulations and that all directional signage to such exits as well as all fire-fighting appliances remain fully visible to any and all guests, staff, employees and contractors of both the Client and the Company.

7.8 The Client will procure that its guests, contractors, agents and employees will not enter any area other than those necessary and designated for the Event.

7.9 The Client will ensure that nothing is affixed to the floors, walls, ceilings or columns of the area reserved by the Client for the Event, or any other part of the Venue, by nails, screws, tape, unapproved Velcro, other sticky-backed mechanisms, drawing pins or other means, or suspended from the roofs or ceilings thereof unless either by the purpose inbuilt hanging mechanisms. The Client will pay for any repair necessitated by such damage. A damage deposit may be required and will be specified in the Contract. This deposit will be refunded within 14 days after the event, provided there are no damages or additional charges. The Client agrees to pay for the repair or replacement of any damaged items or parts of the Venue. Repair costs will be assessed and charged to the Client within 14 days after the event. A pre-event inspection will be conducted by the Client and a representative from the Company, and any existing damages will be documented. The Client shall report any new damages immediately to venue staff.

8. The Company’s Right to Exclude or Eject Persons

The Company operates a zero tolerance to abuse policy and reserves the right to exclude or eject any persons from the Event or the Venue who it believes to be acting in an anti-social, abusive or disorderly fashion (including any person engaged by the Client to provide production, entertainment or perform any other duties at the Event). The Client shall indemnify the Company in respect of any and all claims whether from guests, staff or otherwise, save where the Client establishes negligence or bad faith by the Company.

9. Insurance, Indemnities and Liability

9.1 In the event of the Event involving importation of equipment or any other property whatsoever into the Venue, the Client and all performers, contractors, employees and agents howsoever employed must obtain and maintain public liability insurance to a minimum of £5,000,000 in respect of any one claim plus costs and expenses, to cover any injury to persons or damage to property caused by the malfunction of their equipment. All such parties must be able to provide certification to this amount upon request at any time throughout the lead in or duration of the Event. The Company will have total authority to instruct live acts to cease to operate as seen fit if there are reasonable grounds to do so. The Client will fully indemnify the Company against any and all claims, expenses and costs suffered or incurred by the Company as a result of any breach of this provision.

9.2 The Company warrants that it will at all times during the duration of the Event maintain in respect of the Venue policies of employers’ liability unless the same shall be vitiated or rendered ineffective by any action or omission by or on behalf of the Client, its staff, its contractors, its guests or its invitees.

9.3 The Client will indemnify the Company against all liabilities, losses, damages, costs and expenses (including but not limited to legal fees) suffered or incurred by the Company arising out of or in connection with: (i) from any breach of this Contract or any act or omission of the Client or its employees, representatives, invitees or agents; (ii) death, personal injury or loss of damage to the Venue or its contents or any property of the Company or any third party caused by any act or omission of Client or its officers, employees, agents, representatives, contractors or subcontractors.

9.4 Neither party excludes or limits its liability to the other for any breach of any obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982. Nothing in these terms and conditions excludes or limits the Company’s liability for death or personal injury caused by the Company’s negligence, for fraudulent misrepresentation or for any other matter for which it would be unlawful to limit or exclude liability.

9.5 Except as specified in clause 8.4 the Company’s maximum aggregate liability, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to an amount equal to the total Charges paid by the Client under the Contract.

9.6 The Company shall not be liable under this Contract or its subject matter (whether such liability arises due to negligence, breach of contract, misrepresentation, or for any other reason excluding fraudulent misrepresentation) for any loss of profits, loss of business, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of clients, or loss of use of any software or data, loss of use of any computer or other equipment or plant, wasted management or other staff time, losses or liabilities under or in relation to any other contract or for any indirect, consequential loss or damage.

9.7 The Company shall not be liable for loss of or damage to any object, personal belongings, equipment, furniture, stock or other property of any sort brought onto the premises by the Client or any third party, or hired by the Company on the Client’s behalf, howsoever such loss or damage may occur unless as a direct result of the Company’s negligence. The Client acknowledges that any such objects, equipment, furniture, stock or other property of any sort brought in by the Client will remain under the control and care of the Client and that the Client is in the best position to insure such property.

10. Disposal of Articles Left in the Premises

10.1 The Company shall have the right to remove and discard anything left at the Venue after the Event has ended. If anything appears to the Company to be an article of value, the Company may, if it thinks fit, store such article.

10.2 The Company accepts no liability for the safekeeping of such stored articles; unless placed into the Company’s charge by the Client or any nominated representative by handing the item/or article to the Company for safekeeping.

10.3 The Company reserves the right to dispose of any article left at the Venue after 24 hours (save any articles left by delegates which fall under the description of lost property) by either the Client or their agents or contractors. Alternatively, general rubbish can only be disposed of at a cost to the Client. Please contact the Venue for further information. Failure to remove items or rubbish could result in a clearance charge starting at £100 per sqm or part thereof.

11. Vehicles Being Brought into the Venue

11.1 The Client must inform the Company at least 28 days prior to the event of any vehicles to be bought into the building. The relevant Risk Assessments and Method Statements must be submitted at least 21 days prior to the event.

11.2 Vehicles should not be driven into or out of the Venue although exception may apply depending on the size of the vehicle. If you do require the vehicle to be driven in, please contact the Company in advance.

12. General

12.1 The Client shall not assign, transfer, sub-contract, charge, or deal in any other manner with its rights and/or obligations under the Contract without the prior written consent of the Company. The Company may assign, transfer, sub-contract, charge or deal in any other manner with its rights and obligations under the Contract.

12.2 This Contract contains the entire agreement between the Company and the Client with respect to the Event, and supersedes all previous conditions, terms, obligations, promises, warranties or agreements whether oral or written relating to the Event. Each party acknowledges that in entering into the Contract it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract.

12.3 No variation of this Contract shall be effective unless it is in writing and signed by the parties.

12.4 This Contract shall be governed by and construed in all respects in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction to hear and determine any suit, action or proceeding relating to or arising in connection with this Contract.

12.5 Any notices to be given under these terms and conditions must be given in writing and delivered personally or sent by pre-paid or registered post or by electronic email as follows:

(i) if by you to us, to The Events Team, Cranmore Park, Cranmore Avenue, Shirley, Solihull, West Midlands B90 4LF, Telephone: 0121 713 4450, Email: info@cranmorepark.co.uk

(ii) if by us to you, to the address or email address set out in the booking details given by you at the time of booking.

12.6 Any properly addressed notice will be deemed to be given, if delivered, personally at the time of delivery if during working hours, if sent by post, 48 hours after being placed in the post provided there are no postal strikes affecting the relevant areas (and if so, 48 hours after the end of such a strike) or, if by email, immediately upon completion of transmission to the correct email address. If notice is served personally or by email outside normal working hours, notice will be deemed to be received at the start of the next working day.

12.7 The failure to exercise or delay in exercising a right or remedy under these terms and conditions will not constitute a waiver of the right to remedy or a waiver of any other rights or remedies. No single or partial exercise of any right or remedy under these terms and conditions will prevent any further exercise of the right or remedy or the exercise of any other right or remedy. A waiver of any right or remedy under this Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

12.8 Each of the provisions contained in these terms and conditions will be construed as independent of every other provision, so that if any provision is determined by any English court of competent authority to be illegal, invalid and/or unenforceable then such determination will not affect any other provisions of these terms and conditions, all of which will remain in full force and effect. Any such provision within these terms and conditions deemed illegal, invalid and/or unenforceable will then be removed from these terms and conditions and both parties will agree to use their best endeavours in good faith to achieve the same objectives by lawful means.

12.9 Any booking taken by the Company is contracted as a private event on the understanding that the meetings/activities will not in any way interfere/conflict with the interest of any other event already contracted for use of other parts of the Venue. Any canvassing of delegates, exhibitors, buyers or visitors to another event in the Venue is strictly prohibited. Should the Company form the opinion (acting reasonably) that the Client is engaging in any marketing or profiling of other event guests or their contractors or other visitors to the Venue, then the Company reserves the right to terminate this Contract at any stage or terminate the live Event.

12.10 The Client shall ensure that in providing the Company with such personal details required under this Contract that they have complied in their obligations under the Data Protection Act 2018 and shall indemnify the Company against any loss or damage (including legal costs) that the Company may incur in respect of any liability under the Data Protection Act 2018.

12.11 On termination of the Contract for any reason or expiry of its term, the Company will retain personal data permitted under data protection laws. Where any law, regulation, or government or regulatory body requires the Company to retain any documents or materials or personal data that the provider would otherwise be required to return or destroy, it may notify the customer in writing of that retention and establishing a specific timeline for deletion or destruction once the retention requirement ends.

12.12 This Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.